6 general skills or competencies (Job family competencies) for Member Services Director
Skill definition-Abiding in the act protects sensitive patient health information from being disclosed without the patient's consent and knowledge.
Level 1 Behaviors
(General Familiarity)
Identifies the potential security and compliance risks according to HIPAA Privacy rules.
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Level 2 Behaviors
(Light Experience)
Participates in HIPPA Compliance risk assessment activities to support the evaluation of existing policies.
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Level 3 Behaviors
(Moderate Experience)
Executes the Security Safeguards of HIPAA regulations to guarantee security and privacy of information.
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Level 4 Behaviors
(Extensive Experience)
Leads the development of compliance training instructional design to deliver changes and updates to HIPAA rules.
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Level 5 Behaviors
(Mastery)
Leads our organization's changes in processes to achieve HIPPA compliance regulations and prevent violations.
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Skill definition-Applying healthcare industry knowledge to manufacture drugs and equipment and offer clinical and other healthcare-related support services.
Level 1 Behaviors
(General Familiarity)
Describes the history and recent developments in the healthcare industry.
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Level 2 Behaviors
(Light Experience)
Locates resources to acquire updates regarding changes in healthcare regulations and requirements.
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Level 3 Behaviors
(Moderate Experience)
Leverages advanced analytics to improve patient-based service outcomes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates healthcare industry changes and proposes objective and strategy improvements.
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Level 5 Behaviors
(Mastery)
Keeps current on issues concerning information privacy to improve customers' trust in sharing personal information.
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10 soft skills or competencies (core competencies) for Member Services Director
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the different purposes and uses of our organization's budgets.
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Level 2 Behaviors
(Light Experience)
Gathers financial data to help support management in budgeting analysis and forecasting.
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Level 3 Behaviors
(Moderate Experience)
Prepares and reviews the annual budgeting process to ensure effective and efficient budgeting.
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Level 4 Behaviors
(Extensive Experience)
Monitors budgeting processes to ensure adherence to our organization's financial practices and standards.
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Level 5 Behaviors
(Mastery)
Establishes operating procedures to guide the consistency and repeatability of our budgeting processes.
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Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Explains the definition and characteristics of service excellence.
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Level 2 Behaviors
(Light Experience)
Provides timely response to customers' complaints, feedback, and comments.
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Level 3 Behaviors
(Moderate Experience)
Follows through on customers' complicated questions, requests, and complaints.
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Level 4 Behaviors
(Extensive Experience)
Directs service design programs to optimize service delivery and customer experience.
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Level 5 Behaviors
(Mastery)
Explores innovative service models and processes to exceed client expectations.
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Summary of Member Services Director skills and competencies
There are 0 hard skills for Member Services Director.
6 general skills for Member Services Director, HIPAA Compliance, Healthcare Industry, Healthcare Knowledge, etc.
10 soft skills for Member Services Director, Budgeting, Service Excellence, Planning and Organizing, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Member Services Director, he or she needs to be skilled in Budgeting, be skilled in Service Excellence, and be skilled in Planning and Organizing.